Terms and Conditions

This website is for the sole purpose of gaining information about our services. We endeavour to ensure that the information contained on this website is correct, we make no representations nor give any guarantees (express or implied) as to its completeness, accuracy, or fitness for any particular purpose. We do not accept any liability for any errors or omissions.

We shall not be liable for any loss and/or damage whatsoever due to use of, or inability to use, this website or any information or data contained in it, or accessed through this website, as well as from any action or decision taken as a result of using this website or the information or data contained therein.

We will not be liable for loss of profits or of contracts, loss of data, loss of business, damage to your computer hardware or software, loss of goodwill or reputation, loss of revenue, loss of anticipated savings, loss of business opportunity, loss of use, and/or consequential loss arising out of or in connection with this website or the information or data contained in it.

User Accounts

In order for an account to be established in your name, you must complete the online registration, including your full legal name, valid email address, cellphone number, and any other information requested.

Your login may only be used by one person – a single login shared by multiple people is not permitted. No person may establish or maintain more than one (1) account per user with Tell Us About It, and each account must have a unique and valid email address and password. By completing the online registration, you represent that you are at least eighteen (18) years of age and that the information you provided is accurate and truthful in all respects and pertains to you and no other person.

We do not endorse or approve the content of other websites referred to or accessed by hypertext link through this website nor will we have any liability in connection with any of them.

You are responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. We recommend that you regularly change your username and password.

You may not use the Service for any illegal or unauthorised purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Appropriate Communications. If you communicate with our Helpdesk or other TUAI personnel, you agree to do so in a respectful and appropriate manner. You shall not send, upload, share or otherwise distribute any rude or offensive communications or any content that is obscene, vulgar, sexually orientated, shock-orientated, threatening, hateful, illegal or otherwise inappropriate.

You represent, warrant and agree to supply only true, accurate, honest, current, and complete information when registering at, participating in surveys offered by, or otherwise using the website and whenever information is required or requested at or in connection with the website. You further agree to review and correct all information that is supplied about you at or through the website to ensure that it is always accurate. Your violation of the provisions of this section will be a breach of these Terms and may result in the termination of your account and the forfeiture of all incentives and prizes.

Tell Us About It reserves the right to terminate any suspicious or fraudulent entries.

Inactive Panel Member Accounts

If, on twelve (12) consecutive occasions or for six (6) consecutive months, whichever comes first, you fail to respond to an invitation to participate in a survey, Tell Us About It has the right to place your account on 'inactive' status. Prior to such a change in status, you will receive an email notification from us that your panel member account is in danger of becoming inactive. If you respond to the email notification by following the link provided in the email, you will remain an active member of Tell Us About It. If you do not respond to the link within thirty (30) days, your account will be placed on inactive status and your incentives and prizes will be forfeited. Panel members whose accounts are inactive will not receive additional invitations to participate in surveys until and unless they follow the link provided in the email notification.

Anti-SPAM Policy

We cannot and do not, monitor, censor or edit the contents of surveys sent using our system. Users alone are responsible for the contents of their surveys and the consequences of any such surveys. We do not assume any responsibility or liability for surveys or other content that is created by our users. You may not send, post, distribute or disseminate any defamatory, obscene, or otherwise unlawful messages, material or information, including another person’s proprietary information (including trademarks, trade secrets, or copyrighted information) without express authorisation from the rights holder.

We will cooperate with legal authorities in releasing names and IP addresses of users who are involved in SPAM or other illegal activities.

Payments, Rewards, Prizes, Refunds, Incentives and Vouchers

All payments are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.

Account payments

In order for your incentives to be properly credited to your account via SagePay or other vendors, you need to supply us with valid account details and a valid cellphone number. You must be registered correctly on the panel.

No person may establish or maintain more than one (1) account with a panel, and each account must have a unique and valid email address and password.

By completing the online registration procedure, you represent that you are at least eighteen (18) years of age and that the information you have provided to Tell Us About It is accurate and truthful in all respects and pertains only to you and no other person.

If you are under the age of eighteen (18) when you redeem any incentives, the money will be paid into the account of a parent or legal guardian whose name and contact information you must supply to Tell Us About It when you register. Tell Us About It will also request this information via an email to the address supplied once you have registered, and if you fail to provide the information, your incentives will be forfeited and become the property of Tell Us About It.

Tell Us About It reserves the right to terminate any duplicate accounts or any account established with untruthful information.

Referrals: You will only qualify to earn rewards if the referee registers on the panel, completes the registration process, and completes a survey.

The referrer will only be paid for referrals if the referred person provides a valid email address and cell number.

We reserve the right to verify all referrals before acceptance of referrals as active panellists.

According to panellist compliancy index (CPI), a panellist must have completed 80% of surveys in 6 months to be classified as an active panellist. Only active panellists will be paid for referrals.

Only active panellists will be eligible for panel activities such as referrals, communication via blog or bulletin board, surveys, etc.


EFT Payments (to your bank account)

In order to receive payments to your bank account you will need to provide your bank details. Your information is encrypted and stored on separate servers with no access by 3rd parties. This is completely safe and secure. To redeem your cash you need a minimum of 200 points.


In order to receive your airtime make sure that the cell number you provide is correct. To redeem your airtime you need a minimum of 15 points.

Superbalist Vouchers

  1. Vouchers are valid for 3 years from date of issue. If your voucher has not been used within that period, it will expire. Vouchers can be redeemed on the Superbalist website.
  2. Vouchers cannot be used to buy other Vouchers or Coupons, and are not transferable: they are only eligible for redemption via the original email address that they were sent to. Vouchers do not accrue interest and are not refundable for cash once purchased.
  3. If your Voucher value is insufficient for the order you wish to place, you may make up the difference by paying via one of the other payment methods.

Takealot Vouchers

  1. Gift Vouchers that are purchased by registered users are valid for 3 years after Sale. If your Gift Voucher has not been used within that period, it will expire.
  2. Gift Vouchers cannot be used to buy other Gift Vouchers or Coupons. If your Gift Voucher value is insufficient for the order you wish to place, you may make up the difference by paying via one of the other payment methods.
  3. Takealot is not responsible for any harm due to the loss, unauthorised use or unauthorised distribution of a Gift Voucher, after the voucher has been delivered to you, or the email address nominated by you.

Woolworths Vouchers

  1. The card is only exchangeable for merchandise and may not be refunded or redeemed for cash.
  2. This card is valid for 36 months from the date of purchase.

Shoprite/Checkers Voucher

  1. Use this virtual voucher at any Checkers, Shoprite or Usave store nationwide.
  2. The voucher can only be used in store and cannot be used online
  3. The voucher cannot be exchanged for cash.
  4. Make sure you enter the correct CELL NUMBER before redeeming, as you will receive the voucher code via SMS.
  5. The SMS should be kept until the voucher has been redeemed.
  6. The Voucher is Valid for 36 months.
  7. Vouchers cannot be redeemed at Usave mobile stores, MediRite Pharmacies or Money markets counters.
  8. If the full value of the voucher is not going to be redeemed in one transaction, the remaining value will be loaded onto a gift card in store.

Points Policy

According to our panellist compliancy index (CPI), a panellist must have completed 80% of surveys in 6 months to be classified as an active panellist. Points expire if they have not been redeemed within 365 days with no account activity.

Points will accumulate for a period of 12 months, and points that are older than 12 months (365 days) will be forfeited and no compensation will be given by Tell Us About It unless by prior arrangement with the member concerned. Members must review their points regularly.

Tell Us About It reserves the right to change the products and services on which points can be earned as well as the value of points earned on each.

Tell Us About It may refuse to award any of the rewards if any irregularities or fraudulent activities are detected.

Tell Us About It will not be liable for service fees or any other cost incurred by the participants in claiming any reward.

All participants, by participating in this programme agree to be bound by these terms and conditions.

The decision of Tell Us About It in regard to all aspects of the programme is final and no correspondence will be entered into.

Tell Us About It shall have the right to terminate the programme without prior notice and without cost or liability of whatsoever nature. In such event the participants will waive all rights they may have had and acknowledge that they will have no right of recourse to Tell Us About It.


You are solely responsible for properly cancelling your account. An email request to cancel your account by requesting to Unsubscribe is considered cancellation – email support@tellusaboutit.co.za. You can also cancel your account at any time by clicking on the Unsubscribe link in the navigation bar.

All of your Content will be immediately deleted from the system upon cancellation, and all points accumulated will be forfeited. This information cannot be recovered once your account is cancelled.

Tell Us About It, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Tell Us About It service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. Tell Us About It reserves the right to refuse service to anyone for any reason at any time.

Title and Intellectual Rights

The names, logos, icons and graphics and text used on this website in connection with or identifying our products and/or services are for the use of the owners unless otherwise indicated. Your access does not imply a licence to reproduce, transmit and/or distribute this information or these names, logos, icons and graphics or text, in any form or by any means. If you wish to do so you must first obtain prior written consent from us.

General Conditions

You agree to indemnify us against any and all claims and expenses, including attorneys’ fees, arising from the use of this service. This expressly includes your responsibility for any and all liability arising from the violation or infringement of proprietary rights or copyrights and any libelous or unlawful material contained within your survey.

Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Tell Us About It client, employee, member, or officer will result in immediate account termination.

The Terms and Conditions constitute the entire agreement between you and Tell Us About It and govern your use of the Service, superseding any prior agreements between you and Tell Us About It (including, but not limited to, any prior versions of the Terms and Conditions).

WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO UPDATE, REVISE, SUPPLEMENT, MODIFY, OR AMEND THESE TERMS, ANY PART OF THE INCENTIVE/PRIZE, AND THE THRESHOLDS FOR REDEMPTION OF INCENTIVES AND PRIZES AT ANY TIME. This includes, without limitation, the right to change the rules of participation, terminate your participation, and discontinue the Incentive/Prize Program. Tell Us About It will indicate at the bottom of this Agreement the date of the last update. Any updates, revisions, supplements, modifications or amendments shall be effective immediately upon its posting on the website, and will only be applicable to disputes arising, or arising out of events occurring, after such posting has been made. We will provide you notice of any updates, revisions, supplements, modifications, or amendments to this Agreement by placing a Modification Notice link on the homepage for a 30-day period following the initial posting on the website. You agree that you will continue to be bound by this Agreement, however and whenever it is updated, revised, supplemented, modified, or amended, if you continue to use the website after the updates, revisions, supplements, modifications, or amendments have been posted.

Prohibited Uses

Illegal Activities – Any activity which violates local, or international law. Examples include: Posting or disseminating illegal material (such as child pornography or obscene material.)

Security – Attempting to gain unauthorised access to any network; attempting to disrupt network services or services of external networks using the Service; attempting to gather third party personal information without consent. Examples include: DoS attacks, computer virus distribution or the transmission of any other software or application that contains features harmful to any network.

Bandwidth, Data Storage and Other limitation – Use of the network infrastructure and service in a manner that puts an excessive burden on the limitations of the network.


Any violation of the Terms and Conditions constitutes grounds for immediate termination of a user account without notice or refund. Upon such termination, we shall have no liability or responsibility to you or any third party.

Rules for competitions

The following rules are applicable to all competitions, promotions and offers conducted by or on behalf of infoQuest. These rules will be deemed incorporated in each competition or promotion except to the extent that any instruction in an individual competition or promotion provides otherwise.

These rules, which may be amended from time to time, and any such specific instructions, shall be binding on all entrants.

  • All competitions are open to RSA residents aged 18 or over unless any other age restriction is specified. Employees, directors, members and partners of IQ, IQ contractors, promoters, and agents, and any company involved in the competition, and agents and members of the immediate family of the above people, and suppliers of goods and services in connection with the competition will not be eligible to participate.
  • Entries must be made in accordance with the competition instructions. They are invalid if they are received any later than the specified closing date and/or time.
    • All entry requirements must be fulfilled.
    • IQ reserves the right to cancel the competition at any stage, if deemed necessary in their opinion, and if circumstances arise outside of their control.
  • In the event of the closing date being extended, which the Judges may do in their absolute discretion, there will be an announcement of any such extension at the first reasonable opportunity.
  • Any referred addresses must be confirmed by the recipient/referred person utilising the double opt in/verification process.
  • Prizes will be awarded in accordance with the order of priority as stated in the individual competition.
  • IQ will endeavour at all times to make contact with winners within 24 hours of the selection of a winner by telephone or email. However if a winner fails to confirm receipt of the notification of winnings within 72 hours, IQ reserves the right to select another winner. The initial winner will then no longer be eligible for the prize.
  • No correspondence will be entered into. The decision of the Judges shall be final and unchallengeable and in their absolute discretion they may declare void any entry or the competition itself should they consider that there are no entries reaching a required standard, whereupon they can award prizes or not, as they think fit. Judges may also decide, in their absolute discretion, to change the rules of a competition while it is running if it appears to them that it would be equitable or desirable to do so.
  • Winners will not be eligible for another prize within 3 months of winning a prize. In the case of extended competitions which promote multiple prizes within one campaign, winners are only eligible to win one prize within that campaign, and the 3-month rule will also apply.
  • IQ reserves the right to publish the names of the winners and runners-up as well as the winning entries on any and all relevant platforms including social media.
  • Delivery and collection of prizes is decided beforehand and may be determined by the end-suppliers terms and conditions. Prize winners may be required to collect their prize from a specified venue; alternatives include delivery directly to the winner; collection from the end-supplier or agents office; collection from a ticket collection point in the case of shows and live events; or prizes could be emailed to the winner.
  • IQ reserves the right to dispose of any prize/s that have not been collected within a one (1) month period after notification and/or acceptance of winnings.
  • All entries, however submitted shall become the property of IQ and will not be returned. The winners (including runners-up) are deemed to have assigned all intellectual property rights of their winning entries to IQ and to have waived their moral rights.
  • There will be no other alternative to the prize offered and prizes are not transferable unless otherwise specified.
  • IQ will not be liable for any circumstances beyond its reasonable control that prevent a prize being taken up by a winner. IQ excludes liability to the extent permitted by law for any cost, claims or losses howsoever caused that arise by reason of any person's entry into a competition or the award to them of a prize.
  • By entering the competition/promotion entrants are agreeing to abide by these rules and any conditions set out in the competition instructions.